Denquity may obtain and receive the following types of information from you or your system.
· When you register with us, certain personally identifiable information such as name, gender, email address, date of birth, and location will be collected for facilitating the services to be availed from this Application.
· When you use the Application, our servers automatically record information which may include Internet Protocol Address, Browser type, Browser Language, date and time of usage of Application, Device type, operating system of the device, unique device identifiers and device settings.
· The personal data collected will be used only for the purpose of providing you with the services that you may seek. The personal data will be used to refine and enhance our products and services. If you contact us for a service, we may use the information provided to respond to your request and address the issue. The personal data so collected will not be disclosed to any third party without prior consent from you. However, as per Law, if any kind of disclosure is warranted, we may have to disclose the same to the authorities concerned.
· We may use the personal data collected to provide you with our online newsletter or e-updates. Separate subscription is not required.
· When you use the App, we may send cookies to the system. A cookie is a small text file containing a string of alphanumeric characters which uniquely identifies your browser. You can instruct your browser to refuse all the cookies or indicate when a cookie is being sent. However, the Denquity website or app will not function properly if you disable the ability to accept cookies.
· We will retain the information provided and received as long as you remain a registered subscriber for the App. We will also retain and use your information as necessary to comply with our legal obligations and resolve disputes, if any.
· We recognize the need for security and strive to provide appropriate security measures for your information. We use commercially reasonable, technical and organizational safeguards designed to protect your information against unauthorized access, theft, and loss and preserve the integrity and security of your information. However, this is not a guarantee that such information may not be accessed, disclosed or destroyed by breach of any of our safeguards. If such a situation arises, Denquity will notify you to take appropriate steps.
· The email-id and phone number provided by you will be used for future communication between us. We assure you that the email-id and phone number will not be disclosed to any third party.
The terms “you” and “your” refer to the user of the Platform. The term “Services” refers to any services offered by Denquity whether on the Platform or otherwise.
We respect your privacy and are committed to ensuring that any information shared by you on the platform during the provision of Services or otherwise is safeguarded. This policy applies only to the information we collect through any of our Services, in email, text and other electronic communications sent through or in connection with its Services.
1. YOUR CONSENT
2. LINKS TO OTHER WEBSITES
The Platform may contain links to other websites. Any personal information about you collected whilst visiting such websites is not governed by this Policy. Denquity shall not be responsible for and has no control over the practices and content of any website accessed using the links contained on the Platform. This Policy shall not apply to any information you may disclose to any of our service providers/ service personnel which we do not require you to disclose to us or any of our service providers under this Policy.
3. INFORMATION WE COLLECT FROM YOU
We will collect and process the following information about you:
Information you give us - This includes information submitted when you access the platform:
Your account information: Your full name, email address, postal code, password and other information you may provide with your account, such as your gender, mobile phone number, name and password, address, payment or banking information, date of birth and profile picture. Your profile picture that will be publicly displayed as part of your account profile. You may optionally provide us with this information through third-party sign-in services such as Firebase (using Facebook, Google, Mobile OPT, etc). In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.
Provide content to us, which may include reviews, ordering details and history, favorite vendors, special requests, contact information of people you refer to us and other information you provide on the Platform (“Your Content”).
Use our Services, we may collect and store information about you to process your requests and automatically complete forms for future transactions, including (but not limited to) your phone number, address, email, billing information and credit or payment card information.
Correspond with Denquity for customer support;
Participate in the interactive services offered by the Platform such as discussion boards, competitions, promotions or surveys, other social media functions or make payments etc., or
Enable features that require Denquity’s access to your phone, personal contacts and address book. ;
Report problems for troubleshooting.
If you sign up to use our Services, we may as per need collect location details, copies of government identification documents and other details (KYC), call and SMS details.
Information we collect about you - With regard to each of your visits to the Platform, we will automatically collect and analyse the following demographic and other information:
When you communicate with us (via email, phone, through the Platform or otherwise), we may maintain a record of your communication;
Location information: Depending on the Services that you use, and your app settings or device permissions, we may collect your real time information, or approximate location information as determined through data such as GPS, IP address;
Transaction Information: We collect transaction details related to your use of our Services, and information about your activity on the Services, including the full Uniform Resource Locators (URL), the type of Services you requested or provided, comments, domain names, search results selected, number of clicks, information and pages viewed and searched for, the order of those pages, length of your visit to our Services, the date and time you used the Services, amount charged, details regarding application of promotional code, methods used to browse away from the page and any phone number used to call our customer service number and other related transaction details;
Device Information: We may collect information about the devices you use to access our Services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information and mobile network information.
Stored information and files: the mobile application may also access metadata and other information associated with other files stored on your mobile device. This may include, for example, photographs, audio and video clips, personal contacts and address book information. If you permit the Denquity to access the address book on your device, we may collect names and contact information from your address book to facilitate social interactions through our services and for other purposes described in this Policy or at the time of consent or collection.
If you are a registered supplier, service personnel, dental lab, assistant, or a delivery partner, we will, additionally, record your calls with us made from the device used to provide Services, related call details, SMS details location and address details.
Information we receive from other sources -
We may receive information about you from third parties, such as other users, partners (including ad partners, analytics providers, search information providers), or our affiliated companies or if you use any of the other websites/ apps we operate or the other Services we provide. Users of our Ad Services and other third-parties may share information with us such as the cookie ID, device ID, or demographic or interest data, and information about content viewed or actions taken on a third-party website, online services or apps. For example, users of our Ad Services may also be able to share customer list information (e.g., email or phone number) with us to create customized audience segments for their ad campaigns.
If you are a Clinic, Service personnel, Supplier, Assistant, Doctor or a Dental Lab, we may, additionally, receive feedback and rating from other users.
To Authenticate users;
To Remember user preferences and settings;
To Determine the popularity of content;
To Deliver and measure the effectiveness of advertising campaigns;
To analyse site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.
A pixel tag (also called a web beacon or clear GIF) is a tiny graphic with a unique identifier, embedded invisibly on a webpage (or an online ad or email), and is used to count or track things like activity on a webpage or ad impressions or clicks, as well as to access cookies stored on users’ computers. We use pixel tags to measure the popularity of our various pages, features and services. We also may include web beacons in e-mail messages or newsletters to determine whether the message has been opened and for other analytics.
5. USES OF YOUR INFORMATION
We use the information we collect for following purposes, including:
To provide, personalise, maintain and improve our products and services, such as to enable deliveries and other services, enable features to personalise your Denquity account;
To carry out our obligations arising from any agreement between you and us and to provide you with the relevant information and services;
To administer and enhance the security of Denquity Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
To provide you with information about services we consider similar to those that you are already using, or have enquired about, or may interest you. If you are a registered user, we will contact you by electronic means (e-mail or SMS or telephone) with information about these services;
To understand our users (what they do on our Services, what features they like, how they use them, etc.), improve the content and features of our Services (such as by personalizing content to your interests), process and complete your transactions, make special offers, provide customer support, process and respond to your queries;
To generate and review reports and data about, and to conduct research on, our user base and Service usage patterns;
To allow you to participate in interactive features of our Services, if any; or
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
If you are a street food vendor or delivery partner, to track the progress of delivery or status of the order placed by our customers.
We may combine the information that we receive from third parties with the information you give to us and information we collect about you for the purposes set out above. Further, we may anonymize and/or de-identify information collected from you through the Services or via other means, including via the use of third-party web analytic tools. As a result, our use and disclosure of aggregated and/or de-identified information is not restricted by this Policy, and it may be used and disclosed to others without limitation.
We analyse the log files of our Denquity Platform that may contain Internet Protocol (IP) addresses, browser type and language, Internet service provider (ISP), referring, app crashes, page viewed and exit websites and applications, operating system, date/time stamp, and clickstream data. This helps us to administer the website, to learn about user behaviour on the site, to improve our product and services, and to gather demographic information about our user base as a whole.
6. DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION
We may share your information that we collect for following purposes:
With Service Providers: We may share your information with our vendors, consultants, marketing partners, research firms and other service providers or business partners, such as Payment processing companies, to support our business. For example, your information may be shared with outside vendors to send you emails and messages or push notifications to your devices in relation to our Services, to help us analyze and improve the use of our Services, to process and collect payments. We also may use vendors for other projects, such as conducting surveys or organizing sweepstakes for us.
With service, supply, and lab services: While you place a request to order products or the offered services through the Denquity Platform, your information is provided to us and to the personnel of products or services with whom you may choose to order/avail. In order to facilitate your order processing, we provide your information to that merchant/lab/service personnel in a similar manner as if you had made a order directly with them. If you provide a mobile phone number, Denquity may send you text messages regarding the order’s delivery status.
With Other Users: If you are a delivery partner, we may share your name, phone number and/or profile picture (if applicable), tracking details with other users to provide them the Services.
For Internal Use: We may share your information with any present or future member of our “Group” (as defined below) or affiliates for our internal business purposes The term “Group” means, with respect to any person, any entity that is controlled by such person, or any entity that controls such person, or any entity that is under common control with such person, whether directly or indirectly, or, in the case of a natural person, any Relative (as such term is defined in the Companies Act, 1956 and Companies Act, 2013 to the extent applicable) of such person.
To fulfil the purpose for which you provide it.
We may share your information other than as described in this Policy if we notify you and you consent to the sharing.
7. DATA SECURITY PRECAUTIONS
We have in place appropriate technical and security measures to secure the information collected by us.
We use a designed mechanism to protect the user information being accessed by third party service providers. Our payment gateway and payment processing are compliant with the payment card industry standard (generally referred to as PCI compliant service providers). You are advised not to send your full credit/debit card details through unencrypted electronic platforms. Where we have given you (or where you have chosen) a username and password which enables you to access certain parts of the Denquity Platform, you are responsible for keeping these details confidential. We ask you not to share your password with anyone.
Please be aware that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through the Denquity Platform. Once we have received your information, we will use strict physical, electronic, and procedural safeguards to try to prevent unauthorised access.
The user shall have the following rights with respect to the information provided by him/ her.
Right to rectification: You have the right to request us for correction of any inaccurate information, completion of incomplete information or updating any outdated information about you.
Right to restriction of processing: You have the right to request us to restrict the collection, storage, usage, disclosure and/or transfer of your information in the following circumstances: (i) when you want to establish information’s accuracy; (ii) where our use of your information is unlawful but you do not want us to erase such information; (iii) where we no longer need to collect, store, use, disclose and/or transfer your information, but you need us to hold your information as you need it to establish, exercise or defend legal claims; and/or (iv) when you have objected to our collection, storage, usage, disclosure and/or transfer of your information, but we need to verify whether we have overriding legitimate grounds to use such information.
Right to withdraw your consent: You have the right to withdraw your consent for the collection, storage, usage, disclosure and/or transfer of information by us at any time. However, on withdrawal of your consent, we shall have the option not to provide Services for which your information was sought.
Right to object to processing: You have the right to object to our collection, storage, usage, disclosure and/or transfer of information: (i) where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms; and (ii) where collection, storage, usage, disclosure and/or transfer of your information is used for marketing purposes.
Rights in relation to automated decision making and profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling. We do not take any decision about you based on automated decision making and profiling, unless we take your explicit consent for the same.
8. DATA RETENTION AND ACCOUNT TERMINATION
The company shall keep all the information of the Doctors, Clinics, Assistants, service personnel, supply merchants, lab services and Delivery agents such as name, address, ID Proof and bank account details stored in separate server which shall be strongly encrypted and encoded.
In case the Doctors, Clinics, Assistants, service personnel, supply merchants, lab services and Delivery agents don’t want to continue their business with our organization after their application for closure is received by our technical team then within the time period of one week the account shall be closed and if there is any payment due from our side then it shall be paid to the vendor/delivery agent. As soon as the contract terminates the entire information of vendor/delivery agent shall be deleted from our systems.
All the information of the customer such as name, address, mobile number, payment options such as UPI ID, E-wallets that are linked to the account and added debit card and credit card numbers are highly confidential in nature and it is our organization’s utmost priority to keep this information safe hence this information is encrypted and encoded and then it is being saved in the separate server.
In case the customer has decided to stop using our services then there is a Delete Account option in our settings which when exercised all the information of the customer gets deleted automatically.
Note: We never directly ask for the vendor/delivery agent bank details over phone or other means. Therefore if anyone tries to collect this information from you please do not pass such sensitive information to that person. All the policies stated above are subject to changes as per the government guidelines.
11. CONTACT US
Please contact us for any questions, comments or grievances regarding this Platform.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr. Suprith Murthy
Denquity Private Limited
LEVEL 11, PRESTIGE TRADE TOWER NO.46,
PALACE ROAD BANGALORE,
Karnataka - 560001,
Phone:+91 - 8884455430
Time: Monday - Friday (9:00 - 18:00)